Name: ITworld.com - eBUSINESS TRENDS - Call Center Role Expands

Description: Home Newsletter Archive eBUSINESS TRENDS. Call Center Role Expands. The role of the call center is expanding to be the multifunction contact centeralso known as the customer

Category: Center Ebusiness

Url: http://www.itworld.com/nl/ebus_trends/03012001/pf_index.html

Date: Oct 14, 2005

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